Frequently Asked Questions
Everything you need to know about your Coconut Lane order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, earrings and face masks cannot be returned.
Are your products eco-friendly?
We are committed to sustainability. Many of our tech accessories are made from recycled materials, and we use 100% recyclable packaging for all shipments.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by country and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking link so you can follow your parcel's journey to your door.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.